What We Do

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The Problem

Parents and caregivers of children with disabilities are often unaware of the services and benefits available to help them and their children. They don’t know whether their child qualifies or how to apply — or where to go for information. Many resources are inaccessible – they are too wordy and complicated, and provide too much information to sift through. To solve this problem, we built technology to empower families.

Our Approach

Exceptional Lives is a personalized disability information platform for families, caregivers, and professionals. We empower and support families by providing trustworthy, easy-to-follow information in plain language on how to access programs and services. We promote self-help by equipping users with tools to find resources and take action to help their children thrive.

We do this in three ways

Information that is easy to read
and understand

Resources that are
personalized to my location

Expert help when I need it

What makes Exceptional Lives different?

We use a multi-layered approach to create all of our resources. This includes holding focus groups with parents before and after creating materials to discuss their needs and how we meet them, vetting all resources through government officials from pertinent agencies, and constantly iterating to ensure everything we provide is up-to-date.

Our platform includes features to make sure you receive information that is relevant to your or your child’s situation, and that you understand what you are seeing on the screen:

  • Plain language: we make government and legal jargon easy to read and understand.
  • Personalization: we provide information tailored to each family’s situation
  • Action-oriented: we turn the hardest processes into manageable steps parents can take today.

As you go through our Guides and content, you’ll find definitions for new terms, checklists to keep you on track, options to learn more on certain topics, forms to download, and the flexibility to pause where you are and come back later.